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Why is ride-hail tipping so confusing?
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If you've ever felt unsure about how much to tip your driver on apps like Uber or Lyft, you're not alone. There's a lot of confusion around tipping etiquette on app-based rides, and much of it can be traced back to Uber's beginnings. As the app that made ride-hailing a thing in the first place, Uber established many of the standards around how we use those services, including the forgoing of tips. But as the ride-hail market has changed, that's become less of a good deal for drivers.
To learn more about the average pay and tips of an Uber driver, check out this survey by Ridester: https://www.ridester.com/2018-survey/
...and this study by the Economic Policy Institute: https://www.epi.org/publication/uber-and-the-labor-market-uber-drivers-compensation-wages-and-the-scale-of-uber-and-the-gig-economy/
For more information about the app-based drivers versus other workers in the gig economy, check out this study from JPMorgan Chase: https://institute.jpmorganchase.com/institute/research/labor-markets/report-ope-2018.htm
The National Bureau of Economic Research has also done its own study on tipping on app-based rides, which you can find here (paywall):
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